Frequently asked questions
Short answers about hire, the deposit, meetings, laser engraving and 3D printing.
How does hire work?
You choose the equipment and the dates on the site and pay for the hire online. Then we meet at a public spot for collection and, at the end, for the return, checking the equipment together. The equipment is not for sale. Each page shows the daily price and the deposit, VAT included.
How does the security deposit work?
The deposit is a guarantee for the equipment, and you get it back after the return. For rentals of up to 4 days, you pay nothing: the amount is only blocked on your card from the day before collection, like at a hotel. For longer rentals, you pay the deposit together with the rental. Either way, once we've checked everything is fine, we release or refund it within 48 hours of the return. You always see the amount before you book.
When and where do we meet?
Every day, between 09:00 and 21:00, with at least 12 hours' notice. You choose the meeting point during the booking, in Boliqueime, Loulé, Albufeira, Vilamoura or Quarteira. The exact spot within each point is arranged with you.
What if I need to cancel?
With at least 24 hours' notice, the hire is refunded in full. With less than 24 hours' notice, at most one day's hire per item is kept and the rest is refunded.
How does laser engraving work?
You choose a catalogue piece and a design, enter the name, date or text and add it to your cart. You pay online and collect by appointment in Boliqueime, Loulé or Albufeira. The unit price includes personalisation of the designs shown. For other designs or your own items, we assess the material and prepare a quote.
Can I order 3D printing yet?
Yes. Add the catalogue pieces to the cart and pay online; we confirm the colour with you before printing. For an idea outside the catalogue, describe it and we will assess what is possible.
Can't find the answer? Write to [email protected].
Full conditions in the Terms and Conditions.