Terms and Conditions
Version · 2026-10-24
Service provider
Tudo na Zona is a brand of Miguel Azevedo, a self-employed worker, NIF 232256152. The website domain is tudonazona.store and the contact is [email protected].
What you can request
Made-to-order 3D printed pieces, laser engraving on ordered pieces or customers’ own items, and equipment hire. Equipment is not sold. Quoted work only proceeds after assessment and acceptance of the price.
Bookings and meetings
Bookings are made on the website, with the date and time chosen according to calendar availability. The booking is confirmed automatically after payment. Collections and returns take place every day between 09:00 and 21:00, with at least 12 hours' notice. Meetings last 15 minutes, with a 30-minute margin before and after. Meeting points are chosen during the booking. The exact place within each point is agreed with you. The equipment is handed over and returned in person, with a joint check of the equipment and the accessories.
Payment
The rental is paid online before the meeting, through Stripe, by card, MB WAY, Multibanco, Apple Pay or Google Pay. Multibanco is only available for collections at least 96 hours away. Pay the reference on the same day, because the bank can take a while to confirm. If the payment is not confirmed 72 hours after the booking, the reference is voided, the booking is cancelled and any payment that arrives later is refunded automatically. Payment details are handled by Stripe and are not stored by us. All prices include VAT at 23%.
Invoicing
The rental invoice is issued after payment in InvoiceXpress, software certified by the AT, and sent to your email. The NIF is optional: if you enter it in the booking form, the invoice carries that NIF and the name or company you give. Without a NIF, the invoice is issued to Consumidor final (final consumer). A released or refunded deposit is not invoiced. If part of the deposit is kept for damage, the corresponding tax document is issued under the applicable legal rules.
Security deposit and returns
The deposit amount is shown before the booking, separate from the rental. For rentals of up to 4 days, the deposit is only held on a card and is not charged. If you pay the rental by MB WAY or Multibanco, you are asked for a card just for that hold. For rentals longer than 4 days, the deposit is charged with the rental and later refunded. We release the hold or make the refund only after the return and the check of the equipment and accessories, within 48 hours of the return. If there is damage or missing equipment, the deposit stays pending until the notice described in Damage, loss and insurance. When the money becomes available depends on the bank. Normal wear is not treated as damage.
Damage, loss and insurance
You are responsible for proper use of the equipment during the rental. Damage or missing parts, except normal wear, are reported within 48 hours of the return, with photographs and a repair or replacement quote, and without automatic deductions. That amount is kept from the deposit. If it is higher than the deposit, the difference is charged, with the same photographs and quote. The rental does not include insurance.
Cancellations
Cancellations made at least 24 hours in advance receive a full refund of the rental. With less than 24 hours' notice, at most one daily rate per item is kept and the rest is refunded. If collection does not take place, the deposit is released or refunded in full. Refunds are made through the same payment method, within 5 business days.
Late returns and extensions
On return there is a 30-minute tolerance. After that, one more daily rate is due, with no automatic charge. Tell us about any delay. Extensions depend on availability and on our confirmation. If the equipment is not returned and there is no contact within 24 hours after the end of the rental, it is treated as lost and the damage and loss rules apply.
Deposit deadline
For rentals of up to 4 days, the deposit is held on the card about 24 hours before collection, or right after payment if collection is sooner. A card hold only lasts a few days. If the rental lasts longer than that, we may renew the hold on the same card before it expires, never holding more than the deposit amount. The equipment is handed over only when the deposit has been held or paid.
Right of withdrawal
Rentals booked for a specific date or period do not have the 14-day right of withdrawal, under point k) of no. 1 of article 17 of Decree-Law no. 24/2014. The cancellation rules above still apply.
Complaints and dispute resolution
You can submit a complaint through the Livro de Reclamações Eletrónico. In a consumer dispute, you can turn to the CIMAAL, Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve, at consumoalgarve.pt.